What is Chatbot?
Chatbot — A software application designed to simulate human conversation, often powered by an LLM.
Modern AI chatbots powered by LLMs can hold natural conversations, understand context across multiple turns, and handle complex queries. They represent the most common first AI deployment for enterprises, often reducing customer support costs by 30-50%.
Frequently Asked Questions
How are LLM chatbots different from old chatbots?
Traditional chatbots followed rigid decision trees and keyword matching. LLM chatbots understand natural language, handle unexpected questions, and generate dynamic responses based on context.
Can chatbots access my company’s data?
Yes, through RAG. The chatbot retrieves relevant documents from your knowledge base before responding, ensuring answers are grounded in your actual policies, products, and procedures.
What is a reasonable deployment timeline?
A basic LLM chatbot with RAG can be deployed in 2-4 weeks. A production-grade system with monitoring, escalation workflows, and analytics typically takes 2-3 months.